SuitePad Introduces AI-Powered In-Room Assistant to Streamline Guest Service

SuitePad has announced the launch of SuitePad AI, a fully integrated, voice-activated assistant designed to enhance in-room communication and reduce hotel staff workload.

Available on all SuitePad devices, the new solution combines SuitePad AI Voice and SuitePad AI Chat, allowing guests to ask questions or make requests directly through their in-room tablets, from booking spa appointments to checking breakfast times. The assistant draws on hotel-specific data, contextual insights, and PMS integrations to deliver instant, accurate, and on-brand responses.

During beta testing across more than 30 hotels in Europe, SuitePad AI achieved strong results. Romy by Amano reported an 83% chat resolution rate, while Amano Grand Central saw over 1,700 guest inquiries handled automatically, significantly reducing front desk calls.

“Designing SuitePad AI was about building a system that truly understands the hospitality context,” said Paul Spieker, Head of Engineering at SuitePad. “Guests get answers that are useful and timely, while hotel teams can focus where they’re needed most.”

SuitePad says the new assistant can cut routine front desk calls by up to 80–90%, improving efficiency while giving guests a faster, more intuitive service experience.

The Berlin-based company provides in-room tablets to more than 1,000 hotels worldwide, helping properties enhance guest communication, increase revenue, and streamline operations.

This article was originally published by SuitePad

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