What we learned from the TECH Matchmaker Webinar Series
A recap of the June Edition
The June edition of the TECH Matchmaker Webinar Series brought together 18 innovative hospitality tech providers and 3 industry experts across seven focused sessions—each designed to help hoteliers evaluate solutions aligned with their 2025 IT and commercial strategies. Through quick, high-impact presentations and live Q&A, participants gained insight into the tools driving operational efficiency, guest satisfaction, and revenue growth.
Hotel Tech Procurement & Integration Strategy (June 10)
Speakers: Ahmed Hafez
(Corporate Director of IT, Jannah Hotels + Resorts), Li Hawkins (Partner,
Managing Director, Insight Out Consultancy), Nadia Purkayassta (Regional Head
of Revenue, Premier Inn Middle East)
Kicking off the series, this session tackled the crucial challenge of selecting
and integrating hotel technology effectively. The panel shared insights on
building scalable, flexible tech stacks, overcoming integration hurdles, and
aligning IT procurement with broader business goals. Emphasis was placed on vendor
partnerships, system interoperability, and leveraging data to future-proof
operations.
Key takeaway: A strategic approach to procurement and integration is foundational to successful hotel tech adoption and long-term ROI.
Missed it live? Watch the full session on-demand.
AI-Powered Hotel Operations (June 11)
Vendors: FLYR, Canary
Technologies
Following the opening, the series dove into AI-driven workflows. FLYR showcased
predictive forecasting and revenue optimization tools, while Canary
demonstrated how automating guest-facing processes like check-in and upselling
can streamline hotel operations.
Key takeaway: AI is moving from hype to real-world application, helping hotels run leaner and smarter.
Missed it live? Watch the full session on-demand.
Boosting Ancillary Revenue (June 12)
Vendors: IRIS, Plusgrade, Protect Group
This session focused on unlocking spend beyond the room. IRIS presented its
mobile ordering platform that drives F&B revenue from anywhere on property.
Plusgrade explained how automated, personalized upselling boosts incremental
spend. Protect Group showed how refund protection increases booking conversion
and drives 5–8% additional revenue per transaction.
Key takeaway: Strategic upselling and flexible guest offerings are key drivers of ancillary revenue growth.
Missed it live? Watch the full session on-demand.
Elevating Guest Communication & Experience (June 18)
Vendors: Stayntouch, SuitePad, dailypoint
Stayntouch emphasized seamless communication across mobile and kiosk
interfaces. SuitePad revealed upselling strategies for lobby and in-room
experiences using digital touchpoints. dailypoint explored the power of guest
data to personalize and elevate the guest journey.
Key takeaway: Guest experience tech now plays a dual role—enhancing satisfaction while driving revenue.
Missed it live? Watch the full session on-demand.
Empowering Hotel Teams with Smarter Data (June 19)
Vendors: Juyo Analytics, Lighthouse, Omniboost, Cendyn
Juyo unveiled its POS Analytics module, helping hotels gain visibility into
outlet-level performance. Lighthouse and Cendyn focused on unifying market
data, CRM insights, and commercial KPIs. Omniboost showcased integrations that
automate financial and operational data flows.
Key takeaway: Data tools are most powerful when they drive fast, actionable decisions across departments.
Missed it live? Watch the full session on-demand.
Workforce Automation & Hotel Staff Tech (June 24)
Vendors: Hotelkit, RobosizeME, Triptease
Hotelkit demonstrated digital tools to improve team collaboration and
efficiency. RobosizeME outlined how robotic process automation (RPA) handles
repetitive tasks in finance and operations. Triptease rounded out the session
with solutions to optimize direct booking performance while reducing manual
effort.
Key takeaway: Smart automation isn’t about replacing staff—it’s about freeing them up for higher-impact work.
Missed it live? Watch the full session on-demand.
Smart Hotel Infrastructure (June 25)
Vendors: Portal (Goki), ROOMNET, PayOne
Portal (Goki) introduced its mobile key and contactless access solutions.
ROOMNET highlighted how Apple TV 4K enhances the in-room guest experience.
PayOne addressed seamless payment infrastructure that simplifies compliance and
improves guest satisfaction.
Key takeaway: Infrastructure upgrades are becoming more guest-centric, modular, and experience-driven.
Missed it live? Watch the full session on-demand.
Final Thoughts
Across the seven sessions, one theme was clear: hoteliers are seeking smart, interoperable tools that deliver measurable results—without adding operational burden. From AI and automation to guest engagement and infrastructure, the TECH Matchmaker webinars offered practical insights to help hotels plan smarter, invest wisely, and stay competitive in 2025 and beyond.