Munich, December 3, 2025 – dailypoint™, the CRM, CDP and Loyalty Solution for the hospitality industry, has launched the dailypoint™ Academy, a fully interactive learning experience designed with two core objectives: First, to build confidence and practical CRM skills for daily users – enabling better results, faster processes, and stronger Guest Experience. Second, to provide decision-makers with transparent reporting on their team’s learning progress – paving the way for higher revenues and a clear ROI. 

Two perspectives – one outcome: better performance 

For users: hands-on learning, real progress 

Users gain access to interactive learning paths directly inside the dailypoint platform. Every step is guided click by click and field by field, allowing employees to learn at their own pace – whenever and wherever it fits their schedule. To recognize progress, the Academy introduces Bronze, Silver and Gold certificates, giving employees motivation, structure, and a clear development path. This practical approach strengthens data quality, improves system usage, and enables staff to deliver more personalized communication and service. 

For decision-makers: transparency, control and measurable impact 

The Academy provides hotel executives with a transparent overview of learning progress across all departments. Managers can see who is engaging with the training, how teams are performing, and where additional support is needed – not as surveillance, but as clarity that helps teams grow. This visibility enables better resource planning, closes skill gaps earlier, and ensures that the investment translates into real improvements in revenue performance, personalization and operational efficiency. 

Interactive by design: training where the work happens 

The dailypoint Academy is fully embedded inside the live platform. Learning takes place exactly where tasks occur – no separate tools, no external material, no theoretical detours. Users work through the real processes step by step, which accelerates adoption and reduces the need for classroom-style training. 

Key benefits for hotels 

• Practical learning directly inside the dailypoint platform 
• Bronze, Silver and Gold certification tiers for staff development 
• Transparent progress reporting for managers 
• Improved data quality and system usage 
• Faster onboarding and continuous upskilling 
• Direct improvements in personalization, guest experience and revenue performance 

The dailypoint™ Academy gives hotels everything they need to become truly data-driven: the right technology, and now, the skills and transparency to use it effectively.