Innisfree Hotels operates leisure properties where the guest experience reaches well beyond the front desk. Guests arrive at different times, move around the property and expect service on their own schedule. In a Stayntouch customer story, the Innisfree team explains why it chose Stayntouch PMS to support that style of operation.

What Innisfree needed

The company had two main requirements: flexibility and the ability to connect with other technology providers in its ecosystem. "We chose Stayntouch because we were looking for a solution that covered a couple aspects: integrations so that we could work with other vendors, and flexibility," the team says. It also wanted a system that would support experiential stays rather than lock staff into rigid workflows, one where "the front desk isn't just bogged down in administrative work all day."

Faster service at the desk

With Stayntouch, front-desk staff move quickly through routine tasks and can "quickly answer guests" and "quickly get them checked in", freeing more time for hospitality.

Self-service on the guest's schedule

Because leisure guests "are arriving at all hours and they need things at all hours," Innisfree values Stayntouch's self-service options. Guests can check in, check out and use a digital key on their own time, so the hotel can serve them however and whenever they prefer.

Better communication between teams

Stayntouch is mobile-friendly and used across departments, which Innisfree says has improved communication between the front desk and back of house. "All employees in all departments are on the same system, and so it just sort of happens instantly," the team says, reducing delays caused by disconnected processes.

Freedom to choose partners

Stayntouch's integration capabilities let Innisfree connect the PMS to the other systems that support its properties rather than being confined to a closed ecosystem. That leaves room to evolve its technology strategy as guest expectations and operational needs change.

Takeaway

For leisure operators, Innisfree's experience shows how a flexible, open PMS with strong self-service features can reduce administrative load and keep teams focused on the guest.

Originally published by Stayntouch: Innisfree Hotels Uses Stayntouch for Flexible, Guest-First Leisure Operations