Hotel Maverick in Grand Junction, Colorado, a 60-room teaching hotel owned by Colorado Mesa University, has published a Stayntouch customer story on simplifying training and housekeeping after switching property management systems. Alongside traditional staff, the hotel regularly hosts hospitality students and interns, so a complex PMS made everyday front-desk training harder than it needed to be.

Why the previous PMS was a poor fit

The earlier system offered extensive functionality, but crowded screens slowed training for new employees and interns who rotate through the property. Steigerwald, speaking for the hotel, said every page had so much detail that training a front-desk person, especially an intern who had never used a PMS, was hard. A general manager who had used Stayntouch before suggested the team evaluate it. What stood out was that someone with hotel experience could sit down and check a guest in without prior product training, with clear, consistent paths for everyday tasks.

Implementation

Onboarding included weekly calls and work in Stayntouch's training environment before an onsite specialist arrived. Stayntouch also coordinated the move of existing reservations and connections to other systems. Steigerwald, who had lived through an earlier PMS migration elsewhere, called the process seamless and well explained.

Results

• Daily housekeeping assignment prep fell from 30–40 minutes to 15 minutes or less (at least a 50% reduction)
• Rooms can be assigned automatically or adjusted manually as needed
• Housekeeping tasks moved into Stayntouch Actions, replacing a separate task program

For a teaching hotel, Stayntouch's simpler navigation means students can learn operations instead of fighting the software. Steigerwald's advice to other hotels: judge a PMS by whether it is operationally friendly for the people who use it every day, not by how many features it lists. She also noted support responses in hours from people who understand the product, rather than days or weeks.

Originally published by Stayntouch: How Hotel Maverick Cut Housekeeping Assignment Time by More Than Half With Stayntouch PMS