Nestled in the heart of Brazzaville, Congo, Grand Hotel Kintele stands as a beacon of luxury, renowned for its exceptional service and contemporary hospitality. Operating across two bustling properties, Grand Hotel Kintele has consistently focused on providing an unforgettable experience for its guests. However, managing large hotel operations can be challenging, especially when keeping daily operations running smoothly across multiple outlets, service levels, and locations. In 2017, the management took bold steps to tackle these challenges by forging a partnership with Hotelogix, embracing the power of modern technology to transform their hotel management capabilities.

Migrating to the cloud with Hotelogix: A giant leap of faith toward the future of smart hoteliering

In 2017, the management at Grand Hotel Kintele transitioned their first property - Centre International de Conference de Kintele, a 200-room hotel to Hotelogix's cloud-based Property Management System (PMS). The move was driven by their need for a comprehensive, all-in-one solution to streamline operations, reduce manual errors, and improve staff efficiency.

"In 2017, cloud solutions were in a nascent stage in Africa, but we recognized a pivotal shift in the global hospitality industry towards cloud technology in more developed regions. We understood that seizing this opportunity early was crucial to gaining a competitive edge. After a thorough evaluation of multiple factors, we confidently chose Hotelogix as our partner for this transformation," said John Kabila, IT Manager at Grand Hotel Kintele.

Streamlining daily operations

For a hotel the size of Grand Hotel Kintele, managing reservations, guest profiles, and reports can be daunting. Hotelogix's cloud-based PMS has proven to be a robust solution for efficiently handling these complexities. With its centralized dashboard, the hotel's management team can access critical operational data in real time, even on the go. It has been instrumental in ensuring seamless coordination between departments, resulting in a smoother guest experience.

"With Hotelogix, we have significantly improved our operational efficiency. It has streamlined our processes, saving time and reducing the risk of human error. It has empowered the staff to focus more on delivering exceptional guest services and enhancing guest satisfaction and loyalty," said John.

Accessing real-time reports

One of Grand Hotel Kintele's standout benefits is the ability to access detailed and easy-to-understand operation-critical reports at the click of a button. These reports include the Daily Sales Report, Manager Flash Report, Guest Ledger Report, Daily Revenue Report, Cashier Report, and Journal Report, essential for auditing daily transactions. With Hotelogix, these reports are not only accessible in real-time but also provide the management with actionable insights, allowing for informed and timely decision-making.

"The best is that the Hotelogix system automatically sends out all critical reports to relevant stakeholders, saving our time," said John.

Enhancing POS operations

Apart from its guest rooms, Grand Hotel Kintele also boasts a variety of dining outlets, including bars, restaurants, and lounges. Managing these outlets can be challenging, especially when it comes to tracking sales and managing inventory. Hotelogix's integrated POS solution has seamlessly enabled the hotel to manage its six outlets under one system. This has simplified everything from tracking sales, monitoring stock levels, to managing billing and customer orders in real-time.

The POS system's ease of use has allowed staff to handle orders swiftly, reducing wait times and improving customer satisfaction. Additionally, the management team can now generate comprehensive reports to understand which outlets are performing well and which require adjustments, helping them optimize their F&B operations for better profitability.

Expanding footprint: Deux Tours Jumelles adopts Hotelogix

Buoyed by the success achieved at Centre International de Conference de Kintele, the management decided to extend the benefits of Hotelogix's PMS to their new property - Deux Tours Jumelles, a 221-room hotel in 2023. This decision was driven by the hotel group's confidence in Hotelogix's ability to support large-scale operations while ensuring centralized control over operations across both properties.

"With two bustling properties to manage, we needed a system that offered centralized control and real-time visibility into our daily activities," said John.

With Hotelogix, the team at Deux Tours Jumelles can streamline daily processes and easily monitor the property's status, performance metrics, and guest bookings. The transition has been seamless, thanks to the platform's user-friendly interface and the robust training and support provided by Hotelogix.

The management at Grand Hotel Kintele has been particularly impressed by Hotelogix's intuitive design and ease of access. The system allows managers to track the hotel's performance remotely and centrally, making it easier to stay informed and responsive, even when not on-site. Furthermore, the comprehensive training and 24/7 support offered by Hotelogix have ensured that the hotel staff is well-equipped to use the system effectively, leading to minimal disruptions and maximum productivity.

Grand Hotel Kintele's journey with Hotelogix is a testament to the power of cloud-based hotel management technology in transforming operational efficiency. By choosing to partner with Hotelogix, the hotel has optimized its internal processes and elevated the guest experience to new heights. With Hotelogix's robust solutions, Grand Hotel Kintele has successfully navigated the challenges of managing multiple properties, ensuring a seamless experience for staff and guests.