Cambridge Suites Hotel in downtown Halifax, Nova Scotia, has shared why it moved from an aging on-premise property management system to Stayntouch PMS. Ownership across several independent properties was already evaluating cloud options after infrastructure failures began to put the whole system at risk whenever one piece of equipment went down.
What the hotel needed
General Manager Penny MacKinnon, who has nearly 20 years across Cambridge Suites and its sister property the Prince George Hotel, wanted a cloud PMS that kept the capabilities her team relied on while becoming easier to learn and navigate. Stayntouch, she said, ticked the boxes without losing functionality, and felt simpler from the user's perspective, with fewer layers to work through to reach a task.
Implementation with hotel-operations knowledge
MacKinnon has lived through many technology transitions and says the difference was an implementation team that understood how the product functions on property, not only how screens work. When a workflow did not roll up as needed, the Stayntouch team recognised the operational impact and helped troubleshoot. She called the onsite trainer excellent and the advance coordination the best she has experienced from that point of view.
Day-to-day results
Front desk and guest services adapted quickly to a cleaner product with fewer steps. Housekeeping, often the hardest department to bring through a system change, prefers Stayntouch for managing the day and setting up room attendant boards more efficiently. Support has remained responsive when issues span multiple connected systems. MacKinnon's advice to other GMs: involve the people who will use the PMS every day, and ask whether the system will make the operation of the day easier, not only whether it meets IT or financial checklists.
Originally published by Stayntouch: How Cambridge Suites Hotel Simplified Daily Operations With Stayntouch PMS
