The Ramble Hotel is a 50-room boutique property in Denver's River North Art District (RiNo), known for industrial-chic interiors with antique details. It is also home to Death & Co Denver, the New York cocktail bar's first location outside Manhattan, as well as an intimate theater and event bar. With food, drink and hospitality as much of a draw as the rooms, the front-of-house team has to be fast and attentive. A Stayntouch customer story explains how the PMS helps.

The learning curve problem

"The biggest operational challenges we faced prior to using Stayntouch would be the learning curve," says General Manager Andrew Guerra. PMS training usually takes a few weeks, which is costly for a small, versatile boutique team. "With Stayntouch, you can feel really good within a few hours, and very confident within a few days," he says.

Day-to-day benefits

• Interactive reporting: Guerra likes that clicking a guest name in a report opens their stay card, rather than producing a static PDF.
• More time facing guests: the PMS makes housekeeping boards easy and puts information at staff fingertips, so they can engage with guests instead of having "tunnel vision" at a screen.
• Loyalty tracking: staff can see how many times each guest has stayed and upload photos for VIPs to help "surprise and delight".
• Instant night audit: reports are produced electronically and instantly, with "no waiting half an hour for the printer", which Guerra says "makes accounting happy".

A time saver

Guerra's advice to hotels considering Stayntouch is simple: "it's a time saver."

Why it matters

For boutique hotels where F&B and atmosphere drive the brand, The Ramble shows how a PMS that is quick to learn and reduces back-office work can let a small team spend more time on the guest experience.

Originally published by Stayntouch: The Ramble Hotel Gets New Staff Confident in Hours With Stayntouch