Infor®, the leading provider of industry cloud solutions, has made an announcement regarding the enhancement of guest experience at The Heart of Europe resort on Dubai World Islands. The upscale Monaco Hotel at The Heart of Europe is leveraging Infor Hospitality Management Solution (HMS) and Infor Sales & Event Management software to set new standards in guest satisfaction.

The trendy Monaco Hotel, boasting 198 rooms, has successfully implemented Infor's industry-specific HMS and is preparing to launch the Infor event management solution. Following suit, the Nice Hotel, featuring 272 rooms and located on the same island, will adopt both solutions within a few months.

By utilizing Infor HMS, the Côte d'Azur Monaco Hotel can seamlessly gather and utilize integrated data from various touchpoints to deliver a personalized and consistent experience to its guests. The solution enables the hotel to offer services like self-check-in and empowers guests to customize their preferences for dining, entertainment, and more through their mobile devices. Consequently, guest experience is improved while hotel staff productivity is boosted, allowing them to allocate resources to more critical tasks, such as enhancing customer service.

Through Infor Sales & Event Management, the hotel aims to streamline its event and catering management processes, which is particularly crucial for large events held at The Heart of Europe. The software automates the entire booking process, from initial inquiries to final invoicing, and can be customized to support each stage of the event lifecycle.

Mahmoud Karaki, the cluster director of IT at The Heart of Europe, emphasized the hotel's commitment to providing a superior experience for their guests. Infor HMS has played a transformative role in enhancing guest service and optimizing the efficiency of both front-of-house and back-of-house teams. Karaki also expressed excitement about the seamless and frictionless experiences that Infor Sales & Event Management will enable, especially for corporate customers. The solution's intuitive workflow and integration capabilities will ensure smooth event booking and provide the hotel with real-time business visibility.

Dubai's luxury travel sector is experiencing significant growth, with the emirate earning $29.4 billion from international tourists in 2022, making it the leading city for international tourist spending according to the World Travel and Tourism Council. Additionally, Dubai received 14.36 million international overnight visitors in 2022, a 97% YoY increase from the 7.28 million arrivals in 2021, as reported by Dubai's Department of Economy and Tourism.

Stan van Roij, Vice President of Sales for Infor Hospitality, highlighted the strategic advantage of deploying Infor's industry-specific software at the Côte d'Azur Monaco Hotel, enabling it to cater to Dubai's booming luxury travel and corporate hospitality sector. Infor looks forward to continuing its partnership with The Heart of Europe as they expand their portfolio of luxury hotels and services.

Learn more about Infor Hospitality Management Solution (HMS):   https://www.infor.com/products/hms

Learn more about Infor Sales & Event Management: https://www.infor.com/products/sales-catering