Protect Group, a specialist in booking protection and ancillary products, has announced a partnership with MyTicketPro, a business-to-business seller of live entertainment, sports and attractions tickets to the travel industry.
What the partnership covers
MyTicketPro will make Refund Protect available within its distribution ecosystem. Participating online travel agencies, tour operators and other travel businesses will be able to offer customers the option to add refund protection when buying eligible event tickets.
Refund Protect lets customers apply for a full refund when a qualifying unforeseen circumstance, as set out in the terms, prevents them from attending and they can provide the required evidence.
About MyTicketPro's platform
MyTicketPro gives travel businesses access to authenticated North American ticket inventory through API and extranet connections, with real-time availability, instant confirmations, commissionable sales and support for individual and group reservations. Its software connects to sources including Ticketmaster, SeatGeek and Broadway inventory, and it distributes to customers in markets including APAC and Europe.
Why it matters for travel sellers
The partners say protection is especially relevant for international travellers whose event tickets form part of a wider trip involving flights and accommodation. Jason Mastrine, Global Ticketing Lead at Protect Group, said MyTicketPro "sits at an exciting intersection between global travel distribution and live-event ticketing," adding that Refund Protect lets customers book "with greater confidence."
Jonathan Zuk, President of MyTicketPro, said the partnership allows travel businesses to offer that added confidence "without creating more administrative work for their teams."
Built to scale
The partnership is designed to grow with MyTicketPro's provider integrations, extending Refund Protect to more eligible bookings as inventory expands and creating incremental revenue for participating travel businesses. Both companies point to the growing convergence of tourism and live entertainment, as travellers increasingly build concerts and sporting events into their itineraries.
Originally published by Protect Group: Protect Group Partners With MyTicketPro on Refund Protect for Travel Sellers
