PM Hotel Group manages more than 70 independent and branded hotels across the United States, from Hawaii to the East Coast. In a Stayntouch customer story, Tina Meredith, SVP of Revenue Optimization, explains how Stayntouch PMS supports revenue strategy across the properties that use it.

The challenge

With hotels on different brands, models and technology, PM Hotel Group had experienced PMS platforms with downtime and support problems, and some made common revenue tasks hard to do inside the PMS. That matters for independents, since not every property has a dedicated revenue management system.

Rates and restrictions in the PMS

"You can easily change rates and apply restrictions in Stayntouch, whereas some of the other systems, it's harder to do directly there without actually doing it in the RMS. And not every single one of our independents has an RMS," Meredith says.

Portfolio reporting

Stayntouch reporting gives the revenue team visibility into pace and segmentation across hotels on the platform. Meredith says it lets the team "really see what that looks like across the portfolio," supporting better decisions.

Shared building blocks

The team can create rate plans, packages, charge codes and add-ons once and use them across multiple properties instead of rebuilding them hotel by hotel. Individual hotels can still adapt or extend packages for their markets. "The system makes it super easy for us to do that, but it still gives the individual hotels the ability to do what they want," Meredith says.

Faster training

With staff of varied PMS experience, training can be a heavy burden. Meredith says new users get comfortable quickly with help from Stayntouch's knowledge base and training portal. At a company conference, PM Hotel Group's president logged in and completed a guest check-in with very little instruction. That ease of adoption lowers training time and cost.

The takeaway

For a diverse portfolio, Stayntouch helps PM Hotel Group create consistency where it benefits the organization while preserving each hotel's flexibility, with cloud access from anywhere.

Originally published by Stayntouch: PM Hotel Group Balances Consistency and Flexibility With Stayntouch