As hotels look beyond traditional room revenue in a highly competitive market, one overlooked lever sits right at the top of the funnel: flexible, refundable booking options. While upselling and ancillary packaging remain core tactics, driving higher guest value begins at the point of purchase — and that’s exactly where Refund Protect delivers.

Refund Protect enables hotels to offer guests the option to protect their non-refundable booking for a small fee. This provides peace of mind to guests — and new revenue to hotels — all without changing rate plans or cancellation policies.

Booking with confidence turns into revenue uplift

Travelers today are cautious. Booking early or committing to higher-value stays feels risky, especially without flexibility. Refund Protect solves this by embedding a simple offer within the booking flow: pay a small fee to protect your booking, and receive a full refund if you can’t travel for one of many covered reasons — illness, emergency, job loss, and more.

This risk removal increases conversion at the moment it matters most. In fact, hotels using Refund Protect have seen:

●       Up to 18% increase in conversion rates

●       5–8% in additional net revenue per protected booking

●       No operational overhead or exposure to refund risk

By removing friction at the moment of commitment, Refund Protect increases booking volume, average transaction value, and creates guests who are more confident — and more likely to spend throughout their stay.

Built for the hotel stack — Not against it

Refund Protect is designed to work seamlessly with hotel systems and policies. It’s a low-lift integration that does not require rate plan changes, OTA coordination, or PMS modification. Whether offered via the hotel’s direct website, app, or booking engine, the Refund Protect widget integrates directly into the existing customer journey.

We handle the risk, the claims, and the service. You benefit from higher revenue, improved guest experience, and zero operational burden.

Empowering a better guest lifecycle

Guests who protect their bookings are more likely to:

●       Book earlier

●       Spend more per stay

●       Engage with the hotel pre-arrival

This creates new opportunities for hotels to engage those guests with tailored offers — whether F&B, spa, or experience upgrades — and improves the hotel’s ability to forecast occupancy and manage revenue strategy with greater confidence.

Results that speak for themselves

Hotels that have adopted Refund Protect and are seeing meaningful results. One regional partner saw a 15% increase in direct bookings after introducing Refund Protect to their mobile flow, while another leveraged the feature to reduce reliance on refundable OTA channels.

It’s a win-win: guests feel secure, and hotels capture value that would otherwise be lost.