Linchris is a hotel management company with a portfolio split between branded and independent properties. Its independent hotels each have distinct room types and revenue strategies, so the corporate team needed technology that respected that individuality while giving consistent portfolio visibility. A Stayntouch customer story features Jenna Bergamino, Corporate Director of Revenue Management.

From many systems to one

Linchris previously ran its independent collection on five or six PMS platforms, each with different workflows, support teams, rate structures, reports and integrations. Over the past year it consolidated them onto Stayntouch. "It has been so much easier for our whole entire team," Bergamino says.

One login, one dashboard

The corporate team now accesses all independent hotels with a single login and a multi-property dashboard showing daily rates and occupancy, including the previous and following days. Standardized room types, rate types and rate codes make analysis and reporting easier, while each hotel keeps flexibility for its own configurations.

Easier rate management

Revenue managers can build dynamic rates from BAR, or derive dynamic rates from other dynamic rates, and set restrictions such as minimum and maximum stay and closed-to-arrival by day, week or month. "Managing rates, inventory, and building our rates in Stayntouch is so easy," Bergamino says.

A connected stack

Linchris uses Stayntouch's integrated booking engine and channel manager alongside its RMS. "It's a one-stop shop," Bergamino says, with centralized support so the team knows where to turn.

Ancillary revenue growth

Linchris reports significant ancillary revenue growth. Guests can buy real-time room upgrades and extras during booking, mobile check-in or at the front desk, from early check-in and late checkout to pet fees, sweet treats and buckets of beer. Bergamino says the front desk can now act as "salespeople" for the hotel.

Result

The consolidation has given Linchris a more consistent operational and revenue foundation, better corporate visibility and new revenue opportunities at property level.

Originally published by Stayntouch: Linchris Consolidates Five or Six PMS Platforms Onto Stayntouch