K/S Atlantic Hotels operates four hotels in Denmark with 457 rooms plus restaurants and meeting facilities. A Stayntouch customer story explains why the group moved its payments to Stayntouch Pay.
The problem
The hotels were handling payments through several providers and third-party platforms. That worked until something went wrong, when it was hard to know who was responsible. Support meant filling out forms, contacting different parties and waiting through long exchanges, a real risk for a 24-hour operation. "Payments are business critical. Being left without a clear point of contact when something goes wrong simply doesn't work for the way we operate," says COO Lotte Morre. Card fees were also rising without adding value.
Why Stayntouch Pay
K/S Atlantic already used Stayntouch PMS, so integrated payments fit into the environment teams knew while removing multi-provider complexity. "The combination of the integration, lower credit card fees, and Stayntouch's support made the choice easy," Morre says. "I can honestly say we could not have chosen a better partner."
Smooth adoption
Because staff already knew the PMS, Stayntouch Pay quickly became part of everyday work, and the switch went more smoothly than expected. Accounting can use the Stayntouch Pay portal directly for refunds, reporting, statistics and reconciliation, with information in one place.
Results
According to Morre, the group has:
- lowered credit card fees;
- reduced manual processes through PMS integration;
- made reconciliation faster and easier;
- saved time across hotel and accounting teams;
- gained clear support ownership without juggling providers.
Most notably, after more than three years on Stayntouch Pay, Morre says the hotels have yet to experience payment downtime.
Takeaway
For multi-property operators, K/S Atlantic's experience shows how consolidating payments with the PMS provider can reduce both cost and operational risk.
Originally published by Stayntouch: K/S Atlantic Hotels Cuts Card Fees and Simplifies Payments With Stayntouch Pay
