On February 25th, 2025, ExploreTECH supported Shiji’s inaugural TechStay
Summit, a closed-door gathering that brought together hospitality IT and
operations experts to discuss the future of technology in the industry. The
summit provided valuable insights into the evolving tech landscape, challenges,
and opportunities for the hospitality sector.
1. Guest Data
Personalization is key to creating loyalty and enhancing guest satisfaction. Ensuring that hotel staff have access to the right data to recognize and serve guests effectively is critical for a memorable experience.2. Cloud Adoption
Migrating business applications to the cloud is not just a trend but a necessity. Cloud platforms provide enhanced security and minimize data leakage risks, helping hotels stay secure while staying innovative.
3. Data Security
With the shift to cloud-based solutions, ensuring robust security is paramount. Vendors must offer continuous monitoring to safeguard sensitive guest and business data, ensuring compliance and trust.4. Application Consolidation
As hotels deploy more systems over time, the call for an Enterprise Platform that consolidates various applications into a unified system is growing. This streamlines operations and increases overall efficiency.5. Digital Journey
Seamless digital experiences throughout the guest journey—from booking to check-out—are vital for enhancing guest satisfaction. A continuous digital connection helps guests feel engaged and valued.6. Partnership
Successful technology adoption requires more than just purchasing products—it’s about establishing a long-term partnership. Vendors must align their IT roadmaps with the hotel’s strategic goals to provide consistent, meaningful support.The summit concluded with invaluable insights from panelists including Lijeesh Rajan, Eddie Ignatius, and Ahmad Hafez, highlighting the importance of continuous learning and improvement in the industry.
Ralph Melis, COO of ExploreTECH, was instrumental in
making the event a success, and we extend our gratitude to Saman Nakhdjavani
and Maarten Edelman for their partnership in bringing this event to life.
A big thank you to everyone who attended and contributed
to the event - your insights are shaping the future of hospitality technology.
