Wilding Hotels, a premier name in wilderness hospitality, has partnered with Volo Solutions to implement in-room concierge tablets across its portfolio of properties. The collaboration brings a modern, intuitive, and eco-conscious solution to guest engagement while enhancing operational efficiency and service quality.
“At Wilding Hotels, we focus on providing a seamless and elevated guest experience while fostering sustainability,” said Amy Hansen, Head of Hotel Operations at Wilding Hotels. “Implementing Volo in-room tablets has been a game-changer in enhancing guest experience, streamlining operations, and supporting our sustainability initiatives.”
A guest-centric digital experience
Wilding Hotels chose Volo Solutions for its user-friendly platform, robust customization options, and highly responsive customer service. A key factor was the ability to provide real-time updates and tailor content for each hotel location. Volo’s deep understanding of luxury hospitality needs further ensured the solution would elevate both the guest experience and staff efficiency.
The in-room tablets now serve as a one-stop hub for guest services. Visitors can order room service, contact the concierge, book experiences, or browse local recommendations directly from an in-room iPad. Communication between guests and staff has been streamlined, reducing response times and allowing hotel teams to focus on delivering personalized, high-value service.
Sustainability at the core
The partnership also supports Wilding’s commitment to eco-conscious hospitality. By replacing printed directories, menus, and brochures with Volo’s digital platform, the hotels have significantly cut down on paper usage, printing costs, and waste. This digital-first approach aligns with the brand’s long-term sustainability goals without compromising luxury or convenience.
Unlocking new revenue streams
Beyond service and sustainability, the tablets are already proving to be a powerful revenue driver. Through seamless upselling of dining, spa services, and exclusive experiences, Wilding Hotels is opening new opportunities to grow ancillary revenue while enriching the guest journey. Looking forward, the company plans to integrate AI-driven personalization and smart room features, enabling deeper engagement and expanded concierge capabilities.
“Volo’s intuitive platform and
exceptional customer support have made this transition seamless, and we’ve
already seen increased engagement and revenue opportunities,” added Hansen. “As
we continue to evolve, these tablets will play a key role in delivering a
personalized, high-touch experience that aligns with our brand’s commitment to
luxury and innovation.”
For more information about Volo
Solutions and Wilding Hotels, visit getvolo.com
and wildinghotels.com.
