In an exciting step forward, Sudima Hotels has taken its guest experience and operational efficiency to the next level by implementing a series of cutting-edge solutions from Shiji, a global leader in hospitality technology. Building on a successful partnership that began in 2018, Sudima Hotels is now live with a comprehensive suite of Shiji’s technology, including Shiji Payments, Shiji Enterprise Platform, Digital STAY, ReviewPro Surveys, and PayBy. This move is part of a strategic upgrade aimed at addressing previous operational challenges while enhancing guest engagement and service quality.

The New Zealand-based hotel group had faced significant hurdles with its old technology stack, which resulted in operational inefficiencies and costly reservation errors. Determined to find a more reliable and integrated solution, Sudima turned to its trusted partner, Shiji, to lead the transformation.

“At Sudima Hotels, we believe in the power of technology to transform guest experiences and drive operational efficiency,” said Les Morgan, Chief Operating Officer of Sudima Hotels. “Our partnership with Shiji has been instrumental in achieving these goals. Their solutions align with our proactive and forward-thinking philosophy, and we’ve seen firsthand how thoughtful technology adoption gives us a competitive edge in the market.”

Shiji’s collaborative approach, which included transparent communication, tailored advice, and a focus on realistic timelines, enabled Sudima Hotels to implement the upgrades quickly and efficiently. From Shiji Payments (powered by Adyen) to the Shiji Enterprise Platform, the hotel group now has access to a simplified, seamless technology ecosystem that improves data integrity and enhances the guest journey.

For the hotel group, the introduction of Shiji’s Digital STAY feature means guests can now enjoy more personalised interactions, from digital check-ins to in-room services, elevating their overall experience. The enhanced Shiji Enterprise Platform allows Sudima Hotels to deliver on its promise of operational excellence while simplifying integration across its systems, ensuring smooth functionality throughout all its properties.

“Sudima Hotels’ decision to expand their partnership with Shiji reflects their commitment to leveraging cutting-edge technology,” said Nikkie Singh, Senior Vice President at Shiji for APAC & Middle East. “Our comprehensive solution, including the Shiji Enterprise Platform and Digital STAY, is unmatched in functionality and features. We are proud to support Sudima Hotels in their journey to redefine excellence in hospitality.”

Sudima’s decision to revamp its tech infrastructure underscores its forward-thinking approach to hospitality. By investing in Shiji’s robust, integrated solutions, Sudima Hotels is poised to continue delivering exceptional guest experiences while staying ahead in a rapidly evolving industry. As the hospitality landscape evolves, Sudima Hotels is setting a new benchmark for tech-driven innovation, paving the way for future growth and sustained leadership in the market.