Canary Technologies, the award-winning global leader in hotel guest management technology, announced today that Omni Hotels & Resorts has selected Canary to enhance the in-stay guest experience. Omni will leverage Canary’s Guest Experience Platform across its portfolio to create more connected, personalized stays for every guest.
Omni Hotels
& Resorts operates in more than 50 unique destinations across the United
States, delivering upscale hospitality rooted in local culture and service
excellence. By adopting Canary, Omni is modernizing how guests access
information and interact with hotel teams, while relieving staff of repetitive
day-to-day tasks.
“Omni Hotels
& Resorts is focused on delivering thoughtful, memorable experiences at
scale,” said DJ Singh, VP of Global Sales at Canary Technologies. “With
Canary’s AI Guest Messaging and Digital Compendium, Omni will engage guests in
real time, reduce friction, and ensure guests can always get the answers they
need, while freeing teams to focus on in-person service.”
With Canary’s
AI Guest Messaging, Omni will use SMS, WhatsApp, and other preferred channels
to communicate with guests instantly across 100+ languages. Canary’s Digital
Compendium provides a centralized, mobile-friendly hub for hotel information,
amenities, and services, reducing inbound questions by making it easier for
guests to find what they need throughout their stay.
“At Omni
Hotels & Resorts, our goal is to create experiences that feel seamless,
personal, and rooted in genuine service,” said Gustaaf Schrils, CIO at Omni
Hotels & Resorts. “Canary helps us extend that commitment by making
information more accessible and communication more responsive, while giving
staff more time to make meaningful connections.”
About
Canary Technologies
Canary
Technologies is modernizing the hotel tech stack with its award-winning
AI-powered Guest Management Platform. Digitizing guest touchpoints from booking
to checkout, Canary’s cutting-edge solutions simplify hotel operations,
increase revenue, and elevate the guest experience. Enabling these innovations
is Canary AI, the most advanced artificial intelligence model built
specifically for hotels.
Trusted
by over 20,000 hotels in 100+ countries, Canary powers hospitality at the
world’s most renowned brands, including Marriott International, Four Seasons,
Choice Hotels, Wyndham Hotels & Resorts, BWH Hotels, and Intercontinental
Hotel Group. Canary has also received recognition from Deloitte, Business
Insider, Fast Company, the American Hospitality and Lodging Association,
TravelTech Breakthrough, and more.
For more
information, visit www.canarytechnologies.com.
About Omni
Hotels & Resorts
Omni Hotels & Resorts is a leading luxury hospitality brand operating in more than 50 unique destinations across the United States. Known for its distinctive properties, locally inspired experiences, and commitment to service, Omni creates memorable stays that connect guests to the culture and character of each destination. Learn more at www.omnihotels.com.
