NH Hotel Group, a part of Minor Hotels, has adopted Shiji ReviewPro to enhance the guest experience across its 350 properties worldwide. This move underscores NH Hotel Group's dedication to providing outstanding guest experiences within its diverse brand portfolio, which includes Anantara, Avani, NH Hotels, NH Collection, nhow, and Tivoli.

Recognizing the importance of a data-driven approach to guest feedback and online reputation management, Minor Hotels Europe & Americas partnered with Shiji ReviewPro. Shiji ReviewPro offers NH Hotel Group a suite of industry-leading tools, including reputation management, guest surveys, and case management. 

These solutions provide real-time guest review data, benchmarking capabilities, an improved survey module, and in-stay guest engagement functionality. The inclusion of robust case management for in-house service recovery empowers NH Hotel Group to allocate resources effectively to enhance guest experiences and manage their online reputation with precision.

NH Hotel Group's success with Shiji ReviewPro can be attributed to a seamless onboarding process and excellent client support. Javier Marmol, NH Hotel Group's spokesperson, expressed satisfaction with the integration, stating, "The smooth onboarding process and unwavering support from Shiji have been instrumental in our journey to elevate guest satisfaction across our properties worldwide."

This partnership extends the longstanding collaboration between Shiji and Minor Hotels, spanning over six years. It represents more than a typical client-vendor relationship, as Minor Hotels has actively contributed to the development of innovative products, including case management solutions and more.

Kevin King, COO of Shiji, emphasized, "NH Hotel Group is a renowned leader in the hospitality industry, and we are honored to support them in their mission to provide unparalleled guest experiences. Shiji ReviewPro's robust platform aligns perfectly with NH Hotel Group's vision, and we look forward to supporting them on their journey to excellence in the global hospitality sector."