RobosizeME has entered into a strategic agreement with Loews Hotels & Co to implement a suite of advanced process automation solutions aimed at optimizing key back-office operations. These enhancements will streamline essential tasks such as processing suspended profiles, automating OTA commission reconciliations, and managing third-party credit card routing, driving greater efficiency across Loews Hotels’ operations.

Transforming hotel operations with automation

RobosizeME’s innovative automation solutions will oversee a range of critical functions, including handling OTA VIP customer updates, automating refund deposits per cancellation policies, and processing suspended profiles to maintain guest data integrity. The integration of the OCIS Simulator and automated third-party virtual credit card routing will further improve financial workflows, ensuring compliance with industry standards, including PCI-DSS, while minimizing human error.

By automating these time-consuming yet essential tasks, Loews Hotels & Co will benefit from increased accuracy, enhanced security, and significant time savings. Key areas such as OTA commission reconciliation and VIP customer updates will now be executed with improved efficiency, reducing delays and operational bottlenecks.

“We’re thrilled to support Loews Hotels & Co in achieving their operational goals. Our automation solutions are designed to tackle repetitive, resource-intensive processes, allowing their team to focus on strategic priorities and guest satisfaction.”
– Greg Berman, Managing Director, RobosizeME