Canary Technologies, the award-winning leader in hotel guest management technology, has announced a global rollout of AI Voice technology with Wyndham Hotels & Resorts, the world’s largest hotel franchisor. Thousands of Wyndham franchisees around the world will now take advantage of Canary’s AI Voice technology.
Wyndham is the world’s largest hotel franchisor, with approximately 8,300 hotels across 100 countries, serving more than 130 million guests per year. Wyndham franchisees already leverage multiple Canary solutions as the backbone of Wyndham’s broader guest engagement platform to modernize check-in, communicate with guests via text, and offer personalized upsells.
Canary’s AI Voice adds calls to this omnichannel ecosystem, creating a seamless and unified AI experience across all guest touchpoints and channels. With AI Voice, guests can receive instant, personalized responses 24/7. The global rollout follows a successful pilot conducted at more than 700 Wyndham hotels earlier this year.
“AI Voice ushers in a new era of hospitality innovation, where intelligent, hotel-specific AI transforms every guest interaction,” said Harman Singh Narula, Co-Founder and CEO of Canary Technologies. “We’re proud to expand our partnership with Wyndham as we continue redefining the guest experience. Industry data shows that hotels miss up to 30 percent of inbound calls, a third of which are related to bookings. With Canary’s AI Voice, hotels can now ensure 100 percent of calls are answered, making the experience smarter, faster, and more rewarding for hotels and travelers alike.”
AI Voice is part of Canary’s Omnichannel AI platform, which streamlines guest communications across calls, text, and web chat. AI Voice answers every call, eliminating missed opportunities, long hold times, and frustrating call trees. Instead, guests receive instant answers, booking support, and personalized responses to their questions.
“Canary is a vital partner for Wyndham, and this expanded collaboration is another example of how, with their help, we continue putting owners first,” said Scott Strickland, Chief Commercial Officer at Wyndham Hotels & Resorts. “Our franchisees want technology that’s easy to adopt, proven to work, and delivers a real competitive edge. By leaning into AI early and at scale, including solutions like Canary’s AI Voice, we’re helping hotels capture more revenue, deliver faster service, and meet guests where they are.”
About Canary Technologies
Canary Technologies is modernizing the hotel technology stack with its award-winning, AI-powered Guest Management Platform. By digitizing guest touchpoints from booking to checkout, Canary’s solutions simplify hotel operations, increase revenue, and elevate the guest experience. Powering these innovations is Canary AI, the most advanced artificial intelligence model built specifically for hotels.
Trusted by more than 20,000 hotels in over 100 countries, Canary supports some of the world’s most recognized hospitality brands, including Marriott International, Four Seasons, Choice Hotels, Wyndham Hotels & Resorts, BWH Hotels, and InterContinental Hotel Group. Recognized as the number one Guest Experience Platform by HotelTechReport for multiple years, Canary has also been named one of Fast Company’s Most Innovative Companies, included in the 2024 Deloitte Fast 500, and featured on Business Insider’s 2025 list of companies most likely to become a tech unicorn.
For more information, visit www.canarytechnologies.com.
About Wyndham Hotels & Resorts
Wyndham Hotels & Resorts (NYSE: WH) is the world’s largest hotel franchising company by number of franchised properties, with approximately 8,300 hotels across nearly 100 countries on six continents. Through a network of more than 855,000 rooms designed for the everyday traveler, Wyndham holds a leading position in the economy and midscale segments of the lodging industry.
The company operates a portfolio of 25 hotel brands, including Super 8®, Days Inn®, Ramada®, Microtel®, La Quinta®, Baymont®, Wingate®, AmericInn®, ECHO Suites®, Registry Collection Hotels®, Trademark Collection®, and Wyndham®. Wyndham Rewards, the company’s award-winning loyalty program, has approximately 121 million enrolled members who can redeem points at thousands of hotels, vacation club resorts, and vacation rentals worldwide.
For more information, visit www.wyndhamhotels.com.
